Assistants that answer from your own content
AI Chatbots and Customer Assistants
Handle repetitive questions automatically, qualify enquiries outside working hours, and pass real opportunities to a person.
Service overview
What this service covers
A useful business assistant answers from content you have approved, recognises what someone is actually asking for, and knows the point at which a human should take over.
EORBITT scopes assistants around the questions your team answers most often, the systems that hold the answers, the channels customers already use, and the rules that decide when a conversation is escalated.
How it works
How it runs, step by step
An illustration of the process this service follows. The depth of each stage changes with the requirement. Ownership and communication stay visible throughout.
Customer:Hi, I need to check where my order has got to.
0Understand the messageintent
Classify the requestorder status
Retrieve approved informationknowledge base
Trigger the right workflowsend tracking
Escalate to a person if unresolvedhandover rule
What this service addresses
Problems this usually solves
Specific work is confirmed after reviewing the current environment, access, dependencies and the outcome you are trying to reach.
Enquiries arriving in the evening or at the weekend go cold before anyone replies.
Answers vary between team members because there is no single approved source.
There is no record of what customers actually ask, so nothing improves.
What the service can include
What is included
Final responsibilities, outputs, dependencies, exclusions and commercial terms are agreed before delivery begins.
Discuss your environment- Customer-support assistants
- Sales and enquiry qualification assistants
- Knowledge assistants built on your documents
- Website and messaging channel integration
- Escalation and human handover rules
- Conversation logging and review
Working process
Our working process
Define the job
Agree which questions the assistant should handle, which it must never attempt, and what happens at the boundary.
Ground it in approved content
Assemble the documents, policies and answers the assistant is permitted to draw on.
Test, launch and review
Validate real question patterns, confirm escalation behaviour, then review logs and refine.
Who this service supports
Who this suits
EORBITT is remote-first. Suitability depends on the requirement, the systems involved, time zones and the agreed delivery scope.
- Businesses handling repetitive customer questions
- Teams capturing enquiries outside working hours
- Organisations formalising internal knowledge
Frequently asked questions
Common questions
These answers describe the general approach. The written scope for an engagement remains authoritative.
Repeatable, well-documented questions: service details, order and account status, opening hours, process steps and qualification questions. Anything outside its agreed scope is escalated to a person.
From content you approve: website pages, documents, policies and answer sets. Scope is defined so it does not improvise beyond that material.
Integrations are assessed case by case, based on the systems involved, available APIs, access, data handling requirements and the value of the workflow.
Conversations are logged so you can review what was asked, what was answered, and where escalation happened. Review cadence is agreed as part of the engagement.
Yes. EORBITT works with organisations in Saudi Arabia, the UAE, Qatar, Bahrain, Kuwait and Oman. Delivery is remote-first; time zones, access, local obligations and scope are confirmed before work begins.
Pricing depends on the environment, the number of users or systems, access requirements, urgency and the intended outcome. EORBITT provides scope and commercial terms in writing before work begins.
Related services
Related services
Start with the problem
Tell us what is not working
Describe the situation, who it affects and the result you need. We will suggest the most useful next step.