Frequently asked questions
Scope, delivery model, services and commercial terms. If something is not covered here, ask directly.
EORBITT provides business IT support, managed IT services, Microsoft 365 administration, website and application development, AI chatbots and business process automation. Engagements are scoped in writing before work begins.
Yes. Saudi Arabia is a priority market. Delivery is remote-first, and the working model, hours and responsibilities are agreed during scoping.
EORBITT is remote-first. Most support, administration and development work is delivered securely at a distance. Any requirement genuinely needing physical presence is scoped separately.
Response expectations are agreed as part of each engagement. Channels, priorities and escalation paths are defined before work begins.
The scope is documented per client. It commonly covers user support, Microsoft 365 administration, endpoint maintenance, documentation and planned improvements.
Yes. Assistants are built on your approved content with defined guardrails, escalation rules to a human, and conversation logging. Scope, channels and data handling are agreed first.
Approvals, notifications, form and document workflows, lead routing and data transfer between business systems. We map the process before automating any part of it.
Yes. Website and web application work is scoped around your content, functionality, performance targets and business goals.
Yes. Work can cover tenant administration, Exchange Online and Outlook, Teams, SharePoint, OneDrive, Entra ID, licensing and access.
No. EORBITT does not sell cybersecurity as a commercial service. Security-aware practice is part of how the services above are delivered: access control, MFA guidance, backup coordination and documented changes.
A structured transition can be discussed. Responsibilities, timing, access, documentation and risks are agreed before any handover begins.
Confidentiality, contractual and data-processing requirements are discussed for each engagement.
Billing and scope are agreed before work begins. Engagements may be one-off, ongoing or project-based depending on the requirement.
Yes. Contact EORBITT to discuss your priorities and whether an assessment is a sensible first step.
Still not answered?
Send it over and we will answer it.